Multiple Positions – Indo Zambia Bank
Multiple Positions – Indo Zambia Bank

WebsiteIndo Zambia Bank Limited
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Indo Zambia Bank Limited
Indo Zambia Bank Limited is a commercial bank that has been operating in Zambia since 1984. With a branch network of 37 branches and 7 agencies across the country, the Bank has exciting career opportunities for individuals seeking to grow in the banking and financial services sector.
IT DEPARTMENT
1. HEAD – INFORMATION TECHNOLOGY * 1
Job Purpose
The Information Technology Department is a strategic enabler of the Bank’s operations, ensuring seamless integration of technology with business objectives. This is a Senior Management role responsible for defining and implementing the Bank’s IT strategy in alignment with corporate goals, managing IT infrastructure, solutions, and operations, and ensuring compliance with regulatory and security standards. The position oversees IT risk management of the Bank, vendor relationships, and drives innovation to support digital transformation initiatives while ensuring system uptime and security.
Under the supervision of the Managing Director, the following are among the key responsibilities:
Key Responsibilities
IT Leadership and Strategy
■ Define and implement the Bank’s IT strategy in close alignment with management objectives and Board directives.
■ Conduct the Bank’s IT affairs in an effective, responsible, and ethical manner consistent with strategic plans.
■ Implement policies and strategies approved by the Board and communicate them to relevant staff.
■ Prepare and manage the annual IT budget, ensuring cost optimization and monthly review/reporting.
■ Provide the Board and shareholders with timely and relevant IT reports, including IT status updates.
■ Ensure successful roll-out of IT projects within agreed timelines and budgets.
■ Maintain sufficient IT staff and develop annual Learning & Development and Performance Appraisal plans for direct subordinates.
IT Operations and Infrastructure
■ Ensure 100% system uptime and overall monitoring, follow-up, expansion, and management of the Bank’s IT portfolio.
■ Guarantee delivery of IT infrastructure, solutions, and operational services, including continuous improvement initiatives.
■ Manage in-house development of IT solutions in line with Enterprise Architecture principles.
■ Oversee deployment of global IT solutions and ensure compliance with related local regulations.
■ Extend guidance to branches and Head Office departments on IT-related matters.
■ Introduce new IT products and digital solutions to enhance banking operations.
Compliance and Risk Management
■ Ensure adherence to Enterprise Architecture, Information Technology, and Information Security principles, policies, and standards.
■ Guarantee compliance with Bank policies, standards, procedures, and local legislation/regulations, including IT provisions in the Banking and Financial Services Act and directives from the Bank of Zambia.
■ Conduct revolving reviews of IT-related business risk areas and implement mitigation measures.
■ Define and implement IT continuity plans and related procedures.
■ Ensure security of IT infrastructure and compliance with software licensing requirements.
Performance and People Management
■ Manage IT team performance and oversee Information Security office reporting to the Managing Director.
■ Obtain, develop, and maintain staff capable of achieving IT function goals and supporting strategic objectives.
■ Foster collaboration across all levels of the organization to optimize business processes.
Required Skills and Attributes
■ Strategic and operational planning and control.
■ Strong leadership and decision-making abilities.
■ Excellent negotiation and vendor management skills.
■ Knowledge of banking solutions, digital channels, cybersecurity, and procurement processes.
■ Ability to align business and technology in financial services.
Qualifications and Experience
■ Bachelor’s degree in computing, Information Technology, Information Systems, or related field.
■ MBA or equivalent is an added advantage.
■ Minimum 12 years’ experience heading and managing the IT department’s operations, infrastructure and information security in a financial institution.
■ Professional certifications such as COBIT, ITIL, ISO, or other relevant IT certifications.
■ Familiarity with banking solutions, digital product integration, and cybersecurity.
■ Willingness to travel internationally.
■ Must be a full Member or fellow of ICTAZ.
LEGAL DEPARTMENT
4. SENIOR LEGAL COUNSEL * 1
Job Purpose
Provides strategic and operational support to the Head – Legal and Company Secretary, ensuring effective execution of departmental priorities across all banking functions. The role supervises Legal Managers and Officers and ensures timely delivery of outputs aligned with regulatory and business expectations.
Under the supervision of the Head – Legal and Company Secretary, the following are among the key responsibilities:
Key Responsibilities
Leadership & Management
■ Act as deputy to the Head – Legal in managing day-to-day legal operations.
■ Mentor and coach Legal Managers and Officers, fostering professional growth and high performance.
Strategic Execution
■ Translate legal strategy into structured work plans and monitor implementation.
■ Liaise with other departments within the Bank to ensure legal alignment with organizational objectives.
Performance Monitoring & Reporting
■ Track departmental KPIs and prepare consolidated reports for ALCO, Risk, NRG, and Board Committees.
■ Recommend process improvements to enhance efficiency and quality of legal outputs.
Legal Documentation & Advisory
■ Review legal documentation prior to escalation to the Head – Legal or external counsel.
■ Support legal risk monitoring across credit, treasury, operations, and digital banking.
Quality Assurance
■ Conduct quality reviews of legal outputs to ensure accuracy, compliance, and consistency, and recommend process improvements.
Required Skills and Attributes
■ Strategic thinking and execution.
■ Leadership and team development.
■ Risk management and compliance expertise.
■ Stakeholder engagement and collaboration.
Qualifications and Experience
■ LLB or equivalent legal qualification; Advocate of the High Court preferred.
■ Minimum 8–10 years’ experience in banking law, litigation, credit documentation, and regulatory compliance.
■ Demonstrated leadership in managing legal teams and delivering regulator-ready outputs.
■ Must be a member in good standing of the Law Association of Zambia.
COMPLIANCE DEPARTMENT
5. SENIOR MANAGER – REGULATORY COMPLIANCE * 1
Job Purpose
The Senior Manager – Regulatory Compliance is responsible for driving the implementation of the Bank’s compliance strategy and ensuring adherence to all regulatory requirements, including Bank of Zambia directives, AML/CFT standards, prudential guidelines, and the Data Protection Act, among other applicable regulations and industry standards.
The role oversees compliance monitoring, transaction surveillance, policy development, and governance, while promoting a strong compliance culture through training and awareness. Acting as a key liaison with regulators and senior management, this position safeguards the Bank against regulatory risk and supports ethical, compliant operations.
Under the supervision of the Head – Compliance, the following are among the key responsibilities:
Key Responsibilities
Regulatory Compliance Oversight
■ Ensure the Bank’s full compliance with applicable laws, Bank of Zambia regulations, AML/CFT directives, the Data Protection Act, and all prudential requirements.
■ Coordinate the implementation of regulatory directives across departments and monitor timely closure of compliance gaps.
■ Lead the Bank’s engagement with regulators, including preparation of responses, regulatory returns, and follow-up reports.
Transaction Monitoring
■ Ensure effective monitoring of customer transactions and profiling through transaction monitoring systems.
Compliance Monitoring & Testing
■ Develop and execute annual compliance plans, thematic reviews, and risk-based monitoring programmes.
■ Track and report on compliance performance, emerging risks, and mitigation actions to Management and the Board.
Policy Development & Governance
■ Review and update compliance policies in line with evolving laws and best practices.
■ Develop and maintain compliance registers.
■ Advise senior management and the Board on regulatory developments and their compliance implications.
Training and Awareness
■ Design and deliver compliance training for staff across the Bank.
■ Promote a strong compliance culture and ethical business conduct.
Attributes & Competencies
■ High integrity and ethical standards.
■ Strong regulatory interpretation skills.
■ Ability to engage with regulators at senior levels.
■ Strong report-writing and presentation skills.
■ Ability to lead compliance monitoring, reviews, and system-based controls.
■ Proactive, detail-oriented, and able to manage multiple deadlines.
Qualifications & Experience
Applicants must meet the following requirements:
■ Bachelor’s degree in Law or a related field.
■ A Master’s degree (MBA, LLM, or Finance) will be an added advantage.
■ Professional certification such as CAMS, CRCMP, or CIPPE/E is highly desirable.
■ Minimum 8 years’ experience in banking, with at least 5 years at senior level in compliance, AML/CFT, regulatory affairs, risk management, or internal audit.
■ Strong understanding of Bank of Zambia regulations, AML/CFT frameworks, the Data Protection Act, risk-based compliance management, and prudential guidelines.
■ Excellent analytical, communication, leadership, and stakeholder management skills.
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