Receptionist - 3 months contract

 

Receptionist - 3 months contract

Dorset Zambia•Contract•Lusaka, Zambia•5h ago

About Dorset

Dorset is a growing financial institution providing lending solutions to individuals and SMEs across Zambia. We are committed to delivering simple, transparent, and customer-centred financial services that empower people and businesses to grow.

We are currently seeking a professional, organised, and service-oriented Receptionist / Customer Service Assistant to provide temporary cover for a period of three (3) months at our Lusaka branch.


Purpose of the Role

The Customer Service Assistant will serve as a key point of contact for clients, providing outstanding front-line service and administrative support to ensure efficient branch operations. The role requires a friendly and professional individual with strong communication skills and a passion for delivering excellent customer experiences.

Key Responsibilities

  • Serve as the first point of contact for all clients and visitors, ensuring a warm, professional, and efficient experience.
  • Provide accurate information about Dorset’s products and services to clients and prospective customers.
  • Support the loan officers in customer onboarding, documentation, and loan processing activities.
  • Maintain customer records, ensuring all information is correctly captured and securely stored.
  • Handle customer complaints or queries courteously and escalate unresolved issues to the Branch Manager.
  • Manage the reception area to ensure it reflects Dorset’s professional image at all times.
  • Assist with general administrative duties including filing, correspondence, and scheduling client meetings.
  • Support marketing and client engagement initiatives within the branch.

Qualifications and Experience

  • Diploma or Certificate in Secretarial Studies, Business Administration, Marketing, Banking & Finance, or a related field.
  • Minimum of 1 year experience in customer service, reception or front-office operations, preferably in financial services.
  • Strong verbal and written communication skills.
  • Excellent communication and interpersonal skills.
  • Strong telephone etiquette and professional appearance.
  • Basic computer literacy (Microsoft Word, Excel, and Outlook).
  • Experience in a financial institution will be an added advantage.

Key Attributes

  • Passionate about delivering outstanding customer experiences.
  • Friendly, approachable, and confident.
  • Organised and detail-oriented with good time management skills.
  • Strong problem-solving and multitasking abilities.
  • Team player with a positive, proactive attitude.

Why Join Dorset?

  • Be part of a reputable and expanding financial institution.
  • Work in a supportive, professional, and growth-oriented environment.
  • Opportunity for career advancement within the Dorset network.

How to Apply

Interested candidates should submit their CV and a brief cover letter to dorsetcapital.zm@gmail.com with the subject line:

Receptionist – Lusaka

Deadline for applications: 7 February 2026

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