Multiple Positions – ZRA

Zambia Revenue Authority
In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
1.0 MONITORING AND EVALUATION MANAGER, SALARY GRADE ZRA04 (1 POSITION), INNOVATION AND PROJECT MANAGEMENT FUNCTION
A. PURPOSE
Reporting to the Assistant Director- Project Delivery, the job holder will be responsible for leading the design, implementation, and management of a comprehensive Monitoring, Evaluation and Learning (MEL) framework that mainstreams the monitoring and management of project activities in line with the Zambia Revenue Authority (ZRA) Strategic Plan and ensure that evidence-based insights inform project delivery, decision-making, and continuous improvement across all innovation and project management initiatives.
B. MAIN DUTIES/ACCOUNTABILITIES
- Design and operationalize an M&E framework that aligns with the ZRA Strategic Plan and project delivery goals.
- Integrate monitoring and evaluation processes into project management cycles to ensure timely tracking of progress, outputs, outcomes, and impacts.
- Establish and maintain performance indicators, data collection tools, and reporting systems for all projects under the PDU.
- Ensure systematic monitoring of project activities against approved plans, schedules, and budgets.
- Produce periodic performance reports (monthly, quarterly, annual) with actionable insights for management and stakeholders.
- Highlight risks, bottlenecks, success stories while recommending corrective actions.
- Support mainstreaming of results-based management across all projects, ensuring that change initiatives are evidence-driven.
- Provide technical guidance on how monitoring findings can inform change management, stakeholder engagement, and continuous improvement.
- Train project teams and stakeholders on M&E tools, frameworks, and processes.
- Foster a culture of results and accountability across the Authority’s projects.
- Collaborate with internal units and cooperating partners to harmonize MEL practices and share lessons learned.
- Establish digital dashboards and data visualization platforms for real-time project monitoring.
- Ensure data integrity, quality assurance, and secure storage of project information.
- Document and disseminate best practices, success stories, and lessons for organizational learning.
C. MINIMUM REQUIREMENTS
- Grade Twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five (5) credits or better including Mathematics and English;
- Bachelor’s Degree in Economics, Social Sciences, Statistics, Project Management, or related field;
- Minimum of five (5) years’ relevant post-qualifying work experience in management of projects which should include experience in designing and implementing M&E frameworks with three (3) years at managerial level;
- Master’s Degree in Project Management, M&E, or related discipline is an added advantage;
- Professional training/certification in Monitoring & Evaluation, Project Management (e.g. PRINCE2, Results-Based Management); and
- Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
D. OTHER SKILLS AND ATTRIBUTES
- Excellent communication, facilitation, and reporting skills;
- Proficiency in Data analysis software (SPSS, STATA, R, NVivo, Excel advanced)
- Proficiency in project management systems;
- Stakeholder management and team capacity-building abilities;
- Integrity, accountability, and results orientation; and
- Strong analytical and evaluation skills with ability to interpret data and provide actionable insights.
2.0 MANAGER – LEGAL SERVICES, SALARY GRADE ZRA04 (3 POSITIONS), BOARD SECRETARY FUNCTION
A. PURPOSE
Reporting directly to the Assistant Director- Litigation and Corporate Advisory (3) and Contracts and Agreements (2), job holders will be responsible for litigation, review of legislation to ensure efficiency and its proper interpretation and enforcement by respective Divisions, compile and prepare reasoned legal opinions, contract drafting and review and carry out legal research to support the Authority operations.
B. MAIN DUTIES/ACCOUNTABILITIES
- Attend to all contentious matters arising from the operations of the Authority and ensuring efficient resolution conflicts and compliance with legal standards.
- Represent the Authority in all civil and criminal litigation, advocating for the Authority’s interests and upholding legal principles.
- Prepare all casework for court litigation, mediation or ex-curia settlement whichever may occur.
- Consider and attend to appeals before the Tax Appeals Tribunal by providing comprehensive legal analysis and representation.
- Assist and advise Divisions on all legislative queries amendments and repeals that may be proposed or considered.
- Assist and advise in drafting Acts, Statutory Instruments, Contracts, Agreements and administrative rules of the Authority and maintaining updated records and copies of the statutes.
- Collect and maintain, both electronic and hard copy, of all the relevant Acts, Statutory Instruments for the Authority.
- Review and revise all relevant legislation to ensure the efficiency of this legislation and its proper use, interpretation and enforcement by the Authority.
- To undertake research, compilation of papers and legal opinions on all matters or issues brought to the attention of the Manager Legal Services.
- Review judicial judgments, pronouncements, determination of the Tax Appeals Tribunal or such other appellate bodies advise the Authority on the effects of such decision on the operations of the Division.
- Attend to all legal drafting requests arising from the operations of the Authority ensuring efficient drafting, compliance with legal standards.
- Ensure that all contracts, leases, memorandum of understanding, service level agreements, and Agreements to which the Authority is a party are properly drafted and are to the legal standards and guidance provided by the Attorney General.
- Ensure that the Authority’s legal position is properly represented.
- Ensuring that assigned key performance indicators for the Department are achieved.
- Preparing monthly performance and other relevant management reports.
C. MINIMUM REQUIREMENTS
- Grade Twelve School Certificate/General Certificate of Education Equivalent with five credits or better including Mathematics and English;
- Must have a degree in law
- Must be an Advocate of the High Court with a minimum of five (5) years’ experience at the Bar;
- Minimum of five (5) years relevant post-qualifying working experience in a legal department, law firm or related environment including legal practice;
- Well-versed in all legal matters and demonstrate legal professional skills with a strong analytical and research skills;
- A good working knowledge and competence in activities undertaken to date with particular strength in litigation, drafting contracts, agreements, legal opinions, board secretarial, law reform;
- Master’s Degree as an added advantage;
- Must have valid membership of the Law Association of Zambia; and
- Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
3.0 MANAGER–SECURITY SERVICES, SALARY GRADE ZRA04 (1 POSITION), ADMINISTRATION FUNCTION
A. PURPOSE
Reporting to the Assistant Director – Administration Support Services, the jobholder will be responsible for planning, managing and coordinating all security activities in order to ensure optimum physical security for the Authority’s assets, personnel and clients.
B. MAIN DUTIES/ACCOUNTABILITIES
- Providing guidance on Security Policy and operations to ensure that the assets and personnel of the Authority are well guarded and protected at all times.
- Developing and implementing security budgets to ensure that all planned activities are implemented.
- Detecting and investigating all criminal acts against the assets and personnel of the Authority as well as ascertaining the nature and cause of such crimes in order to formulate preventive measures.
- Formulating terms of references for contracting security firms to ensure that all security concerns are taken care of during the tendering process.
- Monitoring and coordinating all activities for contracted security firms and attached Police officers to ensure that they operate within the boundaries of the Authority’s Security policy.
- Developing and implementing security awareness programs for all members of staff so that they understand their security obligations within and around Authority’s premises.
- Developing and maintaining a cordial relationship with other government security wings such as Zambia Police and Zambia National Service to enhance collaboration and matters of common interest.
- Ensuring that the installed CCTV system is effectively operational and a malfunction is urgently brought to the attention of ICT Department for resolutions.
- Conducting security surveys and physical security assessments at all ZRA locations and proposing mitigation measures for the risks identified.
- Ensuring that intruder alarm systems installed in all Warehouses and cash offices are working efficiently.
C. MINIMUM REQUIREMENTS
- Grade 12 school Certificate or General Certificate of Education (GCE) or Equivalent with credit or better including Mathematics and English;
- Bachelor of Laws Degree, Bachelor of Arts in Public Administration or any other Social Sciences;
- Must have undergone Police/ Military Training;
- Minimum of five (5) years relevant post qualifying work experience in a Corporate environment;
- Valid Membership to a professional body will be an added advantage; and
- Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
D. OTHER SKILLS AND ATTRIBUTES
- High level of integrity and honesty.
- Personal organization and leadership skills.
- Excellent interview and interrogative skills.
- Problem solving skills and paying attention to detail.
- Interpersonal skills.
- Investigative and Analytical skills.
- Good communication Skills.
- Supervisory skills.
4.0 TREASURY ACCOUNTANT, SALARY GRADE ZRA05 (1 POSITION), FINANCE AND TREASURY FUNCTION
A. PURPOSE
Reporting directly to the Senior Treasury Accountant, the job holder will be responsible for planning and controlling work schedules of Treasury Monitoring and Accounting and to provide detailed reconciliations of Revenue collections and Bank of Zambia deposits and to ensure that reconciliations are prepared to acceptable accounting standards within the required period.
B. MAIN DUTIES/ACCOUNTABILITIES
- Ensuring that the journal vouchers are correct before posting the entries through SAP system.
- Ensuring that all entries to the ledger in terms of reversals and corrections are supported by valid documentation through the preparation of manual journal vouchers.
- Ensuring that all entries in the ledger are correct and valid.
- Ensuring that all reconciliations of the general ledger accounts are prepared to acceptable accounting standards.
- Ensuring timely preparation of the monthly bank reconciliation statements.
- Initiate queries with the banks and statutory bodies for necessary documentation and clarification.
- Ensuring that all reconciling items are resolved within a month.
- Providing a monthly reconciliation progress chart to the Senior Treasury Accountant.
- Ensuring that the SAP is operating smoothly all the time by recording and reporting all system failures.
- Provide troubleshooting support to SAP treasury end-users and update SAP configuration requirements.
- Ensuring that Treasury Reconciliation staff perform their tasks efficiently and effectively.
- Ensuring that staff work and conduct themselves according to laid down guidelines.
- Providing detailed leave schedules for staff in Treasury Reconciliation Section.
- Providing Internal and External Auditors with all requirements during an audit.
C. MINIMUM REQUIREMENTS
- Grade twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five (5) credits or better including Mathematics and English;
- University Degree in Accounting or ACCA or CIMA or ZICA;
- Minimum of three (3) years relevant post-qualifying work experience in Accounting;
- Must have a valid membership of ZICA, ACCA or CIMA or any other relevant professional bodies; and
- Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
D. OTHER SKILLS AND ATTRIBUTES
- High level of integrity.
- Ability to handle uncertainty and change
- Good communication skills.
- Good leadership and analytical skills.
- Personal organisation and planning skills.
- Good accounting skills.
- Computer skills.
- Interpersonal skills.
5.0 ACCOUNTANT– FIXED ASSETS, SALARY GRADE ZRA05 (1 POSITION) FINANCE FUNCTION
A. PURPOSE
Reporting to the Senior Financial Accountant, the job holder will be responsible for safeguarding and maintaining proper financial accounting records of the physical assets of Zambia Revenue Authority (ZRA).
B. MAIN DUTIES/ACCOUNTABILITIES
- Updating the fixed asset register to ensure that there are records for all ZRA assets.
- Undertaking Annual Asset Verifications for Assets in all ZRA stations countrywide.
- Disposing that all obsolete, damaged and non-existent assets are recommended for disposal.
- Posting all approved asset disposals in the accounting system.
- Running the monthly depreciation of fixed assets on SAP.
- Performing monthly reconciliations of the fixed asset register and the Trial Balance.
- Resolving reconciling items and making follow ups to ensure that all reconciling items between the general ledger and fixed assets register are resolved promptly.
- Ensuring that all newly acquired assets are labelled and tagged before distribution.
- Ensuring that all newly acquired assets are capitalized in accordance with the approved policy.
- Capturing and posting all fixed asset movements and transfers in collaboration with Administration and ICT Departments.
- Ensuring that all completed projects are capitalized from Capital Work in Progress to the appropriate asset classes.
- Overseeing and initiating of the printing of asset tags.
- Ensuring that all general ledger postings related to fixed assets are correct.
- Liaising with all internal and external stakeholders in relation to fixed assets.
C. MINIMUM REQUIREMENTS
- Grade twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five credits including Mathematics and English;
- University Degree in Accounting or ACCA or CIMA or ZICA;
- Minimum of three (3) years relevant post-qualifying work experience;
- Must have a valid membership of ZICA, CIMA or ACCA or any other relevant professional bodies; and
- Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
D. OTHER SKILLS AND ATTRIBUTES
- High level of integrity.
- Ability to handle uncertainty and change
- Able to relate well with others
- Good communication skills
- Leadership and analytical skills
- Personal organisation and planning skills
- Good accounting skills
- Interpersonal skills
6.0 PROJECT OFFICER, SALARY GRADE ZRA05 (1 POSITION), ADMINISTRATION FUNCTION
A. PURPOSE
Reporting to Manager- Buildings and Projects, the job holder will be responsible effective designing and producing architectural drawings, including supervising of in-house and outsourced construction and general maintenance works.
B. MAIN DUTIES/ACCOUNTABILITIES
- Conducting studies and surveys as may be necessary to determine the feasibility of existing and proposed building projects.
- Designing and producing architectural drawings.
- Submitting drawings and obtaining planning permission and approval under Building Acts or other similar Local Authority and statutory requirements.
- Supervising contractors and ensuring compliance with building standards.
- Ensuring projects are completed within budget and to required standards.
- Maintaining buildings and infrastructure.
- Providing technical advice and guidelines to contractors and service providers on matters of architecture and building standards.
- Supervising of contractors and other service providers to ensure quality works and compliance with building standards and specifications.
- Conducting inspections on defects on building elements, service installations and auxiliary facilities and making recommendations for remedial measures.
- Supervising of artisans and technicians on in-house maintenance works and general service of auxiliary facilities.
- Providing support towards occupational safety and statutory requirements.
- Supervising of both in-house and external contract works.
- Undertake any other project related works and guidance as may be assigned.
C. MINIMUM REQUIREMENTS
- Grade Twelve (12) School Certificate or equivalent with credits or better including Mathematics and English;
- University Degree in Architecture or any other relevant related field;
- Minimum of three (3) years relevant post-qualifying work experience in Architectural and Building Construction work;
- Minimum of two (2) years of relevant experience in contract administration and management;
- Must have a valid membership of relevant professional body; and
- Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
D. OTHER SKILLS AND ATTRIBUTES
- High level of integrity and honesty
- Personal organization and leadership skills
- Problem solving skills
- Interpersonal skills
- Team work skills
- Good communication Skills
- Supervisory skills
8.0 SENIOR DATA SCIENTIST-ARTIFICIAL INTELLIGENCE, SALARY GRADE ZRA05 (4 POSITIONS), INNOVATION AND PROJECT MANAGEMENT FUNCTION
A. PURPOSE
Reporting to the AI Data Science Manager, the job holder will support the Authority’s corporate strategy by delivering data-driven insights and artificial intelligence solutions. The role involves collecting and processing data, developing machine learning models, and deploying AI solutions that enhance operational efficiency and decision-making within the Zambia Revenue Authority.
B. MAIN DUTIES/ACCOUNTABILITIES
- Collaborating with business stakeholders to identify opportunities where Artificial Intelligence solutions can address business challenges.
- Translating business problems into structured data science problems and defining appropriate analytical approaches.
- Extracting and integrating data from various organisational data sources.
- Processing and preparing datasets for analysis and model development.
- Conducting statistical and exploratory data analysis to generate insights.
- Designing and developing machine learning models to address identified business needs.
- Iterating and refining models until they deliver reliable insights or are ready for deployment into production environments.
- Developing proof-of-concept prototypes to demonstrate the potential of AI solutions.
- Working with software engineers to integrate and operationalise machine learning models in production systems.
- Creating data visualisations and dashboards to communicate analytical insights to stakeholders.
- Ensuring that data usage complies with internal data governance policies and relevant regulatory requirements.
- Supervising and mentoring junior officers and providing technical guidance to the team.
- Keeping abreast of developments in Artificial Intelligence and Data Science to ensure the Authority remains technologically competitive.
C. MINIMUM REQUIREMENTS
- Grade Twelve (12) School Certificate or General Certificate of Education equivalent with five (5) credits including Mathematics and English;
- Bachelor’s Degree in Computer Science, Software Engineering, Data Science or a related field;
- Master’s Degree in Computer Science, Data Science, Statistics, Mathematics, Actuarial Science or related field will be an added advantage;
- Minimum two (2) years’ experience in a Data Science or Machine Learning role or one (1) year Data Science experience with at least two (2) years Software Development experience;
- Strong knowledge of Machine Learning and Data Science concepts;
- Demonstrated skills in data analytics, data processing and computer programming; and
- Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
D. OTHER SKILLS AND ATTRIBUTES
- Strong analytical and problem-solving skills
- Research orientation and curiosity
- Excellent interpersonal and communication skills
- Ability to work collaboratively in cross-functional teams
- High levels of integrity and professionalism
- Strong organisational and planning skills
- Knowledge of ZRA operations and tax administration will be an added advantage.
9.0 SOFTWARE DEVELOPER, SALARY GRADE ZRA06, (9 POSITIONS), INNOVATION & PROJECT MANAGEMENT
A. PURPOSE
Reporting to the Senior Developer, the role will be responsible for developing prescribed computer systems in ZRA and to ensure their services and facilities meet business needs through integration of various systems as well as to provide support for any outsourced systems.
B. MAIN DUTIES/ACCOUNTABILITIES
- Carry out system development and implementation for systems that will assist in achieving a sustainable increase in revenue collection.
- Document all systems developed according to system development standards and ensure that the accepted methodology is followed.
- Strengthen existing information systems to enhance efficiency, coordination and complete integration between various ZRA systems.
- Ensure that system enhancements are analysed and effected as prescribed.
- Ensure that development systems adhere to policies, procedure and standards.
- Ensure that developed systems adhere to high levels of security and system/data integrity.
- Conduct system testing for all developed system at the various levels (Unit, Integration, System), ensuring that all identified system bugs are fixed.
- Maintain source code of developed systems and follow the International best practice and ZRA standards.
- Ensure that system amendments are tested before installation
C. MINIMUM REQUIREMENTS
2. Degree in Computer Science, Software Engineering, Computer Engineering or equivalent;
3. Minimum of one (1) year relevant post qualifying work experience in ICT systems development;
4. Must be a member of ICTAZ or any other relevant professional body; and
5. Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
D. OTHER SKILLS AND ATTRIBUTES
- High level of integrity.
- Good personal organization.
- Team player
- Innovative
- Analytical Skills.
- ICT Development Language skills.
- Oral and written Communication skills.
- Problem solving skills
10.0 BUSINESS ANALYST – SALARY GRADE ZRA06 (1 POSITIONS), INNOVATION & PROJECT MANAGEMENT FUNCTION (1 POSITION)
A. PURPOSE
Reporting directly to the Senior Business Analyst, the job holder will be responsible for bridging the gap between the development team and the business users by helping in evaluating business processes, analysing business requirements from users, uncovering areas for improvement, and developing and implementing solutions.
B. MAIN DUTIES/ACCOUNTABILITIES
- Assisting in streamlining and successfully implementing functional solutions according to user specifications.
- Working closely with the end users in crafting requirements that do not restrain the ability of designers or developers to innovate.
- Working with business teams to ensure that practical solutions are appropriately tested in line with the user requirements.
- Supporting the implementation of solutions from conception till initiation by providing information, managing stakeholders and engaging in all the key business analysis tasks that need to be completed to implement the solution.
- Performing mapping of processes, offices and roles for various projects.
- Closely working with the research and innovation team to identify and recommend enhancements and new requirements to various systems within the authority.
- Gathering critical information from meetings with various stakeholders and producing useful reports for possible implementation.
- Assisting the end users in gathering and interpreting of user requirements
- Ensuring that proposed test solutions cover all aspects of delivered business specification.
- Assisting with user acceptance testing.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between various stakeholders and end users.
- Practicing and implementing risk management in area of operation.
C. MINIMUM REQUIREMENTS
- Grade 12 School Certificate or General Certificate of Education (GCE) equivalent with five credits or better including Mathematics and English;
- University Degree with a bias in Business Administration, accountancy, Project Management, Information Systems, Economics, ACCA, CIMA, CA, Zambia, ZICA and other relevant professional and academic qualifications;
- Minimum of Two (2) years relevant post qualifying work experience; and
- Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.
D. OTHER SKILLS AND ATTRIBUTES
- Team worker.
- High level of Integrity.
- Good Interpersonal skills.
- Good interpersonal and presentation skills.
- Good oral and written communication skills.
- Analytical Skills.
- Coaching and influencing skills.
- Personal organization skill.
11. VALUATION SURVEYOR, SALARY GRADE ZRA05 (2 POSITIONS), LUSAKA REGION AND NORTHERN REGION, DOMESTIC TAXES FUNCTION
A. PURPOSE
Reporting to the Senior Inspector – Tax Audits, the job holder will be responsible for professionally determining the value of real property to ensure that property taxes are levied fairly, accurately, and consistently.
B. MAIN DUTIES/ACCOUNTABILITIES
- Develop annual and quarterly property value ranges for identified areas informed by the Government Valuation Roll and other market information.
- Prepare property valuation reports as required in line with international best practice and local regulatory standards.
- Maintain a database of property transactions to inform tax administration.
- Provide technical support to tax auditors as required.
- Conduct inspections of properties and produce relevant reports.
- Liaise with Ministries, Local Councils and other stakeholders to validate property documentation.
- Provide technical support to enhance property taxation.
- Perform other duties as assigned.
- Prepare regular reports to inform management decisions.
- Implement the PMDS in accordance with HR guidelines.
- Perform any other related valuation duties exigent to the role.
C. MINIMUM REQUIREMENTS
- Grade Twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with 5 Credits including Mathematics and English;
- University Degree with a bias in Real Estate, Built Environment, Land Economics, Valuation Surveying and other relevant professional and academic qualifications;
- Minimum of five (5) years’ relevant post qualifying work experience in valuation;
- Must be a member of the Zambia Institute of Valuation Surveyors; and
- Knowledge of property taxation laws is an added advantage.
D. OTHER SKILLS AND ATTRIBUTES
- High level of integrity
- Good personal organization
- Good analytical and interpersonal skills
- Good oral & written communication skills
- Computer Knowledge
- Client Service Orientation
- Professional and results Oriented
- Self- motivated
INSTRUCTIONS
Only candidates meeting the above role specifications and competencies should apply. Candidates should enclose their detailed Curriculum Vitae with all vital statistics, contact phone number, email address, NRC, Grade 12 School Certificate, three (3) referees with their contact numbers and email addresses.
Please ensure that you attach Only relevant Copies of your professional qualifications to your application letter and Curriculum Vitae in a Single PDF file clearly marked with your name and position applied for when submitting your application. Applications should reach the undersigned not later than 14th April, 2026 using the following email address:
Careers2024@zra.org.zm
The Authority is an equal employer and candidates are expected to demonstrate Integrity when participating in the recruitment process.
The Director Human Resource
Zambia Revenue Authority
P. O. BOX 35710
LUSAKA
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