Tele-Sales Agent

 

Tele-Sales Agent

  • Full Time
  • Lusaka

ABC Auctions Zambia

Advertise in Zambia

LUSAKA
VACANCY NOTICE

TELE-SALES AGENT

Purpose of the Role :

Driving revenue growth for the company by proactively reaching out to potential clients, understanding their needs and effectively communicating the value proposition of our products or services. The primary purpose is to identify potential leads, meet and exceed targets, and contribute to the overall success of the team.

Team Member Expectations:

• Responsible
• Accountable
• Accurate
• Honest
• Goal Orientated

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• Confident
• Good communicator
• Diligent
• Pro-active
• Team player

Expectations:

• Conduct outbound calls to potential customers with the aim of converting leads into business
• Achieve and exceed monthly targets through effective tele-sales techniques
• Build and maintain strong relationships with customers to foster repeat business
• Keep accurate records of customer interactions and follow-up details
• Collaborate with the team to share insights, strategies and best practices
• Stay informed about industry trends, products and competitive landscape

Attributes Required:

• Communication Skills: Excellent verbal communication skills with the ability to articulate service features and benefits clearly
• Sales Acumen: Proven experience in telesales with a track record of meeting or exceeding targets
• Resilience: Ability to handle rejection and persist in the face of challenges

Communications & Media Studies

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• Customer-Focused: Demonstrated ability to understand customer needs and tailor sales pitches accordingly
• Adaptability: Comfortable working in a fast-paced environment and adapting to changes in sales strategies
• Team Player: Collaborative mindset with the ability to work effectively within a team

Principal Accountabilities:

• Lead Generation: Generate and qualify leads through outbound calls, identifying potential clients interested in our products/services
• Sales Conversion: Engage prospects, present product features and benefits and close deals to achieve and exceed monthly targets
• Relationship Building: Build and maintain strong relationships with clients, providing excellent client service and addressing inquiries
• Sales Reporting: Maintain accurate and up-to-date records of all sales activities, customer interactions and follow-up details in the CRM system
• Continuous Improvement: Stay informed about industry trends, product knowledge and continuously seek ways to improve sales techniques and processes

Hiring Standards:

Education:
• Diploma in a related field
• Class 4 driver’s license
• Good communication skills and computer literacy (worked with CRM software)

Communications & Media Studies

ABC AUCTIONS
Bid Anywhere, Anytime

Submit your CV’s by Friday 24 April
careers@abcauctions.co.zm

To apply for this job email your details to careers@abcauctions.co.zm

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