Job Title: Delivery Officer (7)
Grade: ZPSC15.
Unit/Section: Postal Networks.
Station: Kasempa, Kalumbila, Ikelenge, Manyinga, Mufumbwe, Chavuma and Zambezi Post Offices.
Town: Kasempa, Kalumbila, Ikelenge, Manyinga, Mufumbwe, Chavuma, Zambezi.
Type of Employment: Permanent & Pensionable.
Purpose of Role
To ensure the safe, timely, and accurate delivery and collection of mail and parcels while maintaining high standards of customer service and operational efficiency.
Duties and Key Responsibilities
- Deliver and collect mail, parcels, and registered items using a motorcycle in line with set schedules.
- Ensure proper handling, security, and accountability of all postal items throughout the delivery process.
- Conduct basic daily checks on the motorcycle and report any faults promptly.
- Provide courteous and professional customer service, including obtaining signatures for accountable items.
- Assist in sorting and preparation of mail for dispatch and delivery.
- Maintain accurate records of deliveries, returns, and undelivered items.
- Report delivery challenges, delays, and customer feedback to the supervisor.
- Comply with postal regulations, safety procedures, and traffic laws at all times.
Personal Attributes/ Skills
- Knowledge of local routes.
- Good riding and basic maintenance skills.
- Strong communication and customer service skills.
- Reliable, honest, and physically fit.
Qualifications/Requirements
- Full Grade Twelve (12) Certificate with at least five (5) credits including English and Mathematics.
- At least 1 - 2 years of experience in delivery, courier, or postal operations.
- Valid motorcycle riding license (Class A) and ability to safely operate a motorcycle over varied terrain.
- Residents of North-Western province are encouraged to apply.
Mode of application
Applications with detailed CVs and certified copies of academic and professional qualifications should be submitted through EMS in a sealed envelope clearly marked:
“DELIVERY OFFICER” and a specific town applied for.
Addressed to:
The Director Human Capital & Administration
Zambia Postal Services Corporation
PO BOX 71845
Corner of Cairo/Church Road
LUSAKA
Or email as a single PDF to: recruitments@zampost.com.zm (Use the subject line: “DELIVERY OFFICER” and specific town applied for.
The Deadline: Friday, 22nd May, 2026.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR INTERVIEWS.
Zampost is an equal opportunity employer and encourages all who qualify to apply regardless of age, sex, or ethnic background.
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